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Shipping Process

Sheds | Greenhouses | Arbors | Canopies | Trellis & Signs | Track Your Order

Sheds

Our sheds are sold and shipped via our various warehouses from around the country.  If you would like to get a freight cost to your location, please pick you shed and accessories (if applicable) go to the shopping cart, once there press on Checkout and fill in your address and press continue. You will now receive your freight cost at that point you can enter your credit card information to continue with the buying process.  You can also just call our customer service at 800-483-4674 and get your freight cost over the phone.

Shipment Tracking:

Once your ordered has been shipped you can e-mail (customerservice@durasheds.com) or call customer service at 800-483-4674 to get a tracking number for your shipment. 

Delivery Process:

Your order is shipped within 96 hours of your order placement.  Once shipped, you will get a phone call for a delivery appointment within 7 to 10 days.  Your shed will be delivered via motor freight, as it is too big for the U.S. Postal Service or UPS.  Shipping charges cover delivery to the doorstep or driveway of a residence or business.  Charges to do not cover delivery to the second floor or to the backyard, if you would like an inside delivery or a delivery to a residence with stairs please call customer service to arrange for this optional service.

Receipt Process:

While the driver is delivering your freight, please make sure to inspect the freight for any visible damage to the cartons, if you see any torn areas, please look inside to make sure the damage is superficial only and not on any shed parts.  If you see some visible damage that seems that quite a few parts are affected you can refuse the shipment and make a note on the bill of lading that it was due to damage.  If there is just a couple of parts affected you can accept the shipment, but make sure that you mark the bill of lading “ damaged, will inform after total inspection”.  Once you have opened the carton you can call the 800 number on your installation manual and they will UPS you the new parts at not cost to you.

Greenhouses

Freight Cost:

Our greenhouses are sold and shipped via our various warehouses from around the country.  If you would like to get a freight cost to your location, please pick you greenhouse and accessories (if applicable) go to the shopping cart, once there press on Checkout and fill in your address and press continue. You will receive now receive your freight cost at that point you can enter your credit card information to continue with the buying process.  You can also just call our customer service at 800-483-4674 and get your freight cost over the phone.

Shipment Tracking:

Once your ordered has been shipped you can e-mail (customerservice@durasheds.com) or call customer service at 800-483-4674 to get a tracking number for your shipment. 

Delivery Process:

Greenhouses will be shipped within 1-2 business days.  Greenhouses are sent via UPS and require a signature once packages have been delivered.  Orders take 7-10 business days for delivery.

Receipt Process:

Please look over the packages when they arrive and if you see minor damage on the boxes, mark the paperwork that product is damaged.  Afterwards you can call the 800 # in the box and have parts sent out to you at no charge.  If the box(s) are damaged beyond minor scrapes then refuse the shipment, but make sure that you make a note that it was due to damage to the box(s).

Arbors

Freight Cost:

All Arbors are shipped via UPS.  All pricing on Arbors includes shipping cost.

Shipment Tracking:

Once your ordered has been shipped you can e-mail (customerservice@durasheds.com) or call customer service at 800-483-4674 to get a tracking number for your shipment. 

Delivery Process:

Arbors will be shipped within 1-2 business days.  Arbors are sent via UPS and require a signature once packages have been delivered.  Orders take 7-10 business days for delivery.

Receipt Process:

Please look over the packages when they arrive and if you see minor damage on the boxes, mark the paperwork that product is damaged.  Afterwards you can call the 800 # in the box and have parts sent out to you at no charge.  If the box(s) are damaged beyond minor scrapes then refuse the shipment, but make sure that you make a note that it was due to damage to the box(s).

Canopies

Freight Cost:

All Canopies are shipped via UPS.  All pricing on Canopies includes shipping cost.

Delivery Process:

Canopies will be shipped within 1-2 business days.  Canopies are sent via UPS or motor freight and require a signature once packages have been delivered.  Orders take 7-10 business days for delivery.

Receipt Process:

Please look over the packages when they arrive and if you see minor damage on the boxes, mark the paperwork that product is damaged.  Afterwards you can call the 800 # in the box and have parts sent out to you at no charge.  If the box(s) are damaged beyond minor scrapes then refuse the shipment, but make sure that you make a note that it was due to damage to the box(s).

Trellis and Signs

Freight Cost:

All Trellis and Signs are shipped via UPS.  All pricing on Trellis and Signs includes shipping cost.

Delivery Process:

Trellis and Signs will be shipped within 1-2 business days.  Trellis and Signs are sent via UPS or motor freight and require a signature once packages have been delivered.  Orders take 7-10 business days for delivery.

Receipt Process:

Please look over the packages when they arrive and if you see minor damage on the boxes, mark the paperwork that product is damaged.  Afterwards you can call the 800 # in the box and have parts sent out to you at no charge.  If the box(s) are damaged beyond minor scrapes then refuse the shipment, but make sure that you make a note that it was due to damage to the box(s).