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Our Customer Satisfaction Guarantee ! - If you ever need us for anything, we are here for you -
Our products are sold and shipped via our various warehouses from around the country.
Our Shipping is Free, and part of your order.
Shipment Tracking:
You can check the status of your order by login into the “My Account”
You can view their order status history including tracking links and product lists
You can view the invoice within current orders
from the order status history or the link in the confirmation email
You can have one click re-order from invoices in the current orders
Delivery Process:
Your order is shipped within 96 hours of your order placement. Once shipped, you will get a phone call for a delivery appointment within 5 to 10 days. Your shed will be delivered via motor freight, as it is too big for the U.S. Postal Service or UPS. Shipping cover delivery to the doorstep or driveway of a residence or business.
Charges to do not cover delivery to the second floor or to the backyard, if you would like an inside delivery or a delivery to a residence with stairs please call customer service to arrange for this optional service.
Receipt Process:
While the driver is delivering your freight, please make sure to inspect the freight for any visible damage to the cartons, if you see any torn areas, please look inside to make sure the damage is superficial only and not on any shed parts. If you see some visible damage that seems that quite a few parts are affected you can refuse the shipment and make a note on the bill of lading that it was due to damage. If there is just a couple of parts affected you can accept the shipment, but make sure that you mark the bill of lading “ damaged, will inform after total inspection”. Once you have opened the carton you can call the 800 number on your installation manual and they will UPS you the new parts at not cost to you.
Return Policy
All of our products are backed by our "Satisfaction Guaranteed" policy and many are also backed with the manufacturers warranty. If you wish to return a product for any reason, just call for instructions. We will gladly give you a refund minus a 35% restocking fee on the merchandise. (Sorry, we do not refund shipping charges and you will be expected to pay the return shipping charge in most cases.) Just call 1.800.746.4126 toll free and our Customer Service Representative will give you an Return Goods authorization number to place on your returned package before the carrier picks it up to take back to the distribution point
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Duramax Shed: Specializing in storage shed, sheds, garden sheds, storage sheds, shed, shed storage, canopy, canopies, arbors, garden shed, trellis, shed tool, tool shed, tool sheds, shed kits, and outdoor shed - DURASHEDS DIRECT
Durasheds is committed in offering you the best quality and innovative range of backyard storage products in the market today. Since 1998 we have been serving the needs of homeowners as well as contractors with their outdoor storage, building and fencing requirements.
We offer the most complete line of Storage Sheds, Greenhouses, Temporary Shelters, Expandable Insulated Building and housing systems, in addition to a wide range of Vinyl Fences, Gazebos and Trellises.
