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Our Returns Policy
 
Durasheds represents only the leading manufactures of vinyl sheds, vinyl arbors, vinyl fencing, and canopies. Any questions related to individual products should be addressed to the specific manufacturer of that particular product. All warranty issues or replacement of parts should be directed to the manufacturer.
 
In the unlikely event that you are not satisfied with a product purchased from Durasheds and wish to return it for a refund, you may return it within fourteen (14) days of delivery subject to the following returns policy:
 
Cancelled Orders Before Shipment Has Occurred
 
All product orders must be cancelled within twenty-four (24) hours from the time the order is placed to receive a full refund. Orders that are not cancelled within the twenty-four (24) hour time period are subject to a ten percent (10%) administration fee.
 
Cancelled Orders After Product Is Shipped
 
If an order is cancelled after it has already been shipped, and for whatever reason you decide that you no longer wish to purchase the product, you may return it to Durasheds subject to a twenty five percent (25%) restocking fee. Returned products must be unopened in their original packaging, including all product manuals, warranty cards, and any vinyl extensions or windows.
 
Durasheds is not responsible for return shipping costs. In the event you decide to return a product purchased from Durasheds, all shipping and insurance costs will be borne entirely by the customer. Shipping charges on the original shipment to the customer are non-refundable. Shipping charges are higher when they are shipped from the customer to the warehouse due to Durasheds having subsidized the cost of shipping during initial purchase. All returned sheds are to be shipped to Montebello, CA.
 
Opened or Partially Assembled Products
 
All opened products are subject to twenty five percent (25%), repackaging and quality control fee. All partially assembled products are subject to a thirty-five percent (35%) fee. If any parts or manuals are missing or damaged they will be replaced and charged to the customer at cost of parts.
 
 
Custom Orders
 
Custom ordered products cannot be returned for a refund nor will any cancellation of a custom ordered product be honored after forty-eight (48) hours of placing such order with Durasheds.